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Join the City of Boston’s Department of Innovation and Technology!

Update: We recently added links to a number of open positions in the Department of Innovation and Technology (DoIT). Check the job descriptions below for more information. We'll continue to add links to apply for open positions as they become available on our Career Center website.

With nearly 150 employees, DoIT provides and maintains mission-critical technologies for the City of Boston’s more than 18,000 employees and hundreds of thousands of constituents. By joining DoIT, you’ll become part of a team that has a direct impact on the lives of visitors and residents, with a chance to improve the lives of anyone who interacts with the City.

You can learn more about our open positions below.

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Digital Services

Digital Services

Millions of people interact with the City of Boston digitally each year to do everything from finding information on City services to paying a parking ticket. On the Digital Services team, we believe these experiences should be easy to navigate, dignified, and even delightful. The Digital Services team within DoIT is focused on partnering with City departments to improve service delivery across the City. We’re a cross-functional team with a mission to improve the user experience of existing digital services, better engage and communicate with our residents, and build new systems to improve how the City delivers services online.

The Department of Innovation and Technology (DoIT) provides and maintains mission-critical technologies for the City’s more than 18,000 employees and the hundreds of thousands of constituents they serve.

Millions of people interact with the City of Boston digitally each year to do everything from finding information on City services to paying a parking ticket. We believe these experiences should be easy to navigate and accessible. DoIT is focused on partnering with City departments to improve service delivery across the City. We’re a cross-functional team with a mission to improve the user experience of existing digital services, better engage and communicate with our residents, and build new systems to improve how the City delivers services online. 

The Department of Innovation and Technology (DoIT) provides and maintains mission-critical technologies for the City’s more than 18,000 employees and the hundreds of thousands of constituents they serve. DoIT is seeking a Platform Administrator with expertise in planning, implementing, and sustaining one or more enterprise software platforms for the City of Boston. The purpose of this position is to achieve the best possible fit between a service operation and a platform’s technical capabilities, so that employees in service roles can deliver exceptionally good service experiences.

The Platform Administrator is an individual contributor focused on the smooth functioning of our platform(s), ensuring that vital systems are reliable, performant, and responsive to the City’s needs. The Platform Administrator will know the ins and outs of the platform(s) in their portfolio and will advise DoIT on solutions that will lead to the best outcomes for all users. This role will work with the DoIT staff, outside vendors, and various city departments. The right candidate will have a technology background and will be comfortable managing multiple platform integrations, data pipelines, and complex user/group administration.

Learn more and apply

As a Product Manager, you’ll lead cross-functional teams to deliver user-centered products using agile methodologies and modern software development practices while building capacity for product innovation in government. You’ll be a champion for user needs, with a goal of improving end-to-end user experiences through improvements in technology, business processes, and streamlined systems. You’ll work closely with City departments, and must have strong communication and relationship management skills.

We currently looking for Product Managers to help support:

  • document management
  • our Boston 311 system
  • productivity management, and
  • financial services.

Product managers on our team are: 

  • Strategic thinkers who are comfortable defining a compelling vision and designing a measurable strategy and roadmap to achieve that vision, owning and stewarding the product vision and leading end-to-end product development 
  • Decisive leaders who know how to motivate cross-functional teams to build the right thing 
  • Comfortable working running a product directly as well as working in a consulting capacity with City departments with varying degrees of digital experience
  • Excited to build institutional expertise around product management by sharing best practices and tools with your peers across the organization contributing to our growing culture of product management

To find out when these jobs become available, sign up to receive updates from our team!

The Department of Innovation and Technology is looking for a Senior Analyst to join our growing team. 

As part of a highly-collaborative group using data to improve all aspects of city government, the Senior Analyst will develop and manage Citywide Analytics Team projects from beginning to end. Successful candidates will be able to work closely with other technical staff, project stakeholders, and external partners across City government, manage diverse technologies and projects, and develop tools and best practices that can be implemented across the organization. The Senior Analyst will also seek out opportunities for learning that will complement the team’s existing capabilities, provide expert guidance to other staff members, and assist in training, mentoring, and hands-on assistance as needed.

Our team is comprised of a diverse group of analysts, data scientists, project managers, developers, and engineers with a range of skills and backgrounds, working together to use data to improve life for those who live and work in Boston. The Senior Analyst will fulfill the responsibilities listed below and bring a collaborative spirit that will strengthen and expand the team’s overall range of abilities.

Learn more and apply

The Department of Innovation and Technology is looking for a Senior Performance Coach to join our growing team.

As part of a highly-collaborative group using data to improve all aspects of city government, the Senior Performance Coach will serve as a consultant for departments in evaluating, planning, and implementing improvements in processes, practices, and organizational effectiveness. Successful candidates will have experience in leading and facilitating process improvement projects with a record of successful implementation. The Senior Performance Coach will also assist in developing process improvement policies and structures and seek out opportunities for learning that will complement the team’s existing capabilities, provide expert guidance to city staff, and assist in training, mentoring, and hands-on assistance as needed.

Our team is a diverse group of analysts, data scientists, project managers, developers, and engineers with a range of skills and backgrounds, working together to use data to improve life for those who live and work in Boston. The Senior Performance Coach will fulfill the responsibilities listed below and bring a collaborative spirit that will strengthen and expand the team’s overall range of abilities.

Learn more and apply

As the Senior UX Designer / Researcher, you will create service experiences that are designed around the people that use them. This is a multidisciplinary design role where you’ll use the full range of your experience, exercising your skills in service design, research, digital strategy and product design. You’ll collaborate with teammates and stakeholders to build services that are simple and easy-to-use for staff, residents and businesses.

You’ll be a champion for user needs, improve business processes and streamline systems. You’ll work with a cross-functional team to analyze services, conduct user research, map user experiences across channels (for both staff and the public), communicate ideas, and lead change management. You will work directly with City departments, and must have strong communication and relationship management skills.

The Senior UX Designer / Researcher comes with solid experience managing multi-stakeholder projects, developing and executing human-centered research plans, conducting fieldwork, capturing and synthesizing information from various stakeholders, and analyzing and developing key insights that can lead to actionable solutions and measurable outcomes.

Learn more and apply

Keep in touch with us

If you’re curious to learn more about working for the City of Boston, or want to be notified when positions open up on our team, please complete our contact form:

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