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Lower Your Energy Bills: Resources and Tips

The City of Boston has resources for residents and small businesses to save money on their bills and make their buildings more energy efficient. In need of a payment plan or to apply for shut-off protection with your utility company? We've included those resources as well.

Energy costs are straining household budgets across the United States due to factors including the war in Iran, federal rollbacks of clean energy projects, energy supply constraints, and more. Below are resources and tips that can help you reduce your monthly bills.

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  • Boston Community Choice Electricity (BCCE)

    BCCE is a City program providing residents and businesses with affordable electricity. Over 200,000 Boston households and businesses are currently enrolled, saving residents an average of $150 a year. Our rates are locked in for two years and are currently more affordable than Eversource Basic Service. There are no contract or termination fees. You can join or leave BCCE at any point.

    Program Rates:

    BCCE Basic: $0.13644 / kWh (30% Renewable Energy), BCCE Standard: $0.14214 / kWh (45% Renewable Energy), BCCE Green 100: $0.16231 / kWh (100% Renewable Energy) Eversource Basic Service: $0.15629 / kWh (30% Renewable Energy)

    To verify your enrollment, check the front of your Eversource bill. If below “Your Electric Supplier is” does not say “Billing for City of Boston CCE” or “Eversource,” there is a chance you are being overcharged by a predatory third-party energy supplier. 

    Visit boston.gov/BCCE or call 617-635-2331 to learn how to switch from a third-party supplier or to enroll in BCCE. 

    Boston Energy Saver

    Boston Energy Saver helps Boston residents and businesses upgrade their buildings for big savings. If you are a renter, homeowner, or small business owner, our Help Desk can provide you 1-on-1 support to lower your energy bills, connecting you with utility discounts and rebates on building energy efficiency upgrades.

    Meet with a team member

    Since 2025, Boston Energy Saver and its partners Eversource and National Grid have helped install more than 2,700 heat pumps and weatherize 5,000 homes in Boston. This program has provided Boston residents and small businesses with $63 million in energy saving incentives and $159 million in total benefits through Mass Save® programs.

    Call 617-635-SAVE (7283), email energysaver@boston.gov, or sign up for a one-on-one assessment to learn more.

    NO-COST HOME ENERGY ASSESSMENT

    The sponsors of Mass Save® can provide you with a no-cost Home Energy Assessment to make sure your home is not losing energy and costing you money. A professional can inspect your walls, attic, and basement. Upon receiving your assessment, you can also unlock no-cost and discounted smart thermostats, low-flow showerheads, sink aerators, and other home appliances. Small businesses are also eligible for these energy assessments and incentives. 

    Home Energy Assessment

    Seniors Save Program

    Heat Pump

    The Mayor’s Office of Housing can provide 0% financing for home upgrades including heating systems, solar and weatherization with no monthly payments for qualified residents. Through the Boston Home Center’s Seniors Save Program, qualified seniors age 60 or older can receive up to $12,000 in grants—plus in-house contractor support—to repair or replace an aging heating system. 

    If you need additional funding, zero percent interest deferred loans may be available to cover the rest of project costs. Visit our website or call 617-635-4663 to learn more and apply. Residents can access these resources in addition to Mass Save incentives.

    Utility Payment Assistance

    Utility Assistance

    Are you having difficulty paying your bills? There are resources here to help you. Select the options below to learn more.

    Between November 15 and March 15, residential customers receiving utility assistance are protected from utility shut-off if:

    • the utility service is needed to heat your home, and
    • you receive service from an investor-owned utility, such as Eversource or National Grid.

    You can contact Eversource at 1-800-592-2000 or National Grid at 1-800-233-5325 for more information.

    At all other times, if you are experiencing financial hardship and one or more of the following applies, your electric or gas cannot be shut off without permission from the Department of Public Utilities (DPU):

    • You have an infant under 12 months in your home
    • Everyone in the home is over the age of 65
    • All adults in the home are age 65 or older and a minor child resides in the home
    • You, or someone in your home, is seriously ill, also known as Medical Protection (Eversource) or Special Protection (National Grid)

    Find out if your household qualifies: FY26 Eligibility Requirements for Heating Assistance. You can apply directly online or through ABCD.

    If you’re an Eversource or National Grid customer living in Boston, and you receive their fuel assistance services, you’re also eligible for the utility bill advocacy program, often called “arrearage management" through ABCD. You can apply online or call 617-357-6012.

    Eversource has a number of assistance programs and repayment plans.

    1. Budget Billing: Divide your yearly cost into 12 monthly, equal payments. 
    2. Discount Rate: Eversource offers a monthly discount rate for income-eligible and benefit receiving residents.
    3. New Start Program: For income-eligible residents that are behind in payments by two or more months or have a balance of $300 or more.

    Check your eligibility

    Not income-eligible but have fallen behind? Eversource can work with you to get your account back on track with a tailored repayment plan. Call 1-800-592-2000 and speak to an Eversource representative for further assistance.

    National Grid has a number of assistance programs and repayment plans.

    1. Budget Billing: Divide your yearly cost into 12 monthly, equal payments. 
    2. Payment Plan: Unable to pay your bill on time? A payment extension may help.
    3. Discount Rate: National Grid offers a monthly discount rate for income-eligible residents. Click here to apply online.
    4. Forgiveness Program: For income-eligible residents that are behind in payments by two or more months or have a balance of $300 or more.

    Apply for Protection

    The Massachusetts Good Neighbor Energy Fund is available to any Massachusetts resident who, because of temporary financial difficulty: 

    • cannot meet a month's energy expense
    •  and is not eligible for state or federal energy assistance.

    Find Out More here

    You may apply for assistance by directly contacting your local Salvation Army Corps Community Center or Service Extension Unit:

    1. ​​Boston Ray and Joan Kroc Corps Community Center: 650 Dudley Street, Dorchester, 617-318-6900 
    2. Boston South End Corps: 1500 Washington Street, Boston, 617-536-5260 

    The Boston Water and Sewer Commission (BWSC) offers flexibility to residents experiencing financial difficulties.

    Homeowners who are 65 years of age and older, or fully disabled homeowners who live in a 1-4 family residential dwelling, are eligible for a 30% discount on their monthly water and sewer charges. Residents with a medical necessity may also qualify for financial hardship to prevent a shut-off, or resume service terminated for non-payment. Need more time to pay? They offer a payment plan to qualified residents as well.

    For more information, visit the BWSC Residential Billing Info and Assistance page or call 617-989-7800.

    If you use a heat pump to heat all or part of your home, you may qualify for Eversource’s winter heat pump discount rate, which can cut your energy bills by 27 percent compared to the basic service rate between November and April. If you have a heat pump and do not see the discount rate on your bill, contact Eversource customer service.

    Energy Saving Tips

    Energy Saving Tips

    Frost on windows, excessive icicles outside, water stains on the ceiling, and hot water that runs out quickly are all signs your building may not be energy efficient. Below are tips for renters, homeowners, and business owners to save on their energy bills:

     

    The sponsors of Mass Save can provide you with a no-cost Home Energy Assessment to make sure your home is not losing energy and costing you money. A professional can inspect your walls, attic, and basement. Upon receiving your assessment, you can also unlock no-cost and discounted smart thermostats, low-flow showerheads, sink aerators, and other home appliances. Small businesses are also eligible for these energy assessments and incentives.

    Heat pumps can be a more efficient way to heat your home compared to oil heating or electric baseboards. Heat pumps move heat indoors in the winter and draw heat outdoors in the summer. Instead of burning fossil fuels in your home, heat pumps can also provide better indoor air quality by using electricity.

    If you heat with electric baseboards or oil, you could save hundreds or thousands by switching to heat pumps. Low- and moderate-income households may be eligible for a heat pump installation at no cost through the Mass Save Program. Other households can receive rebates on heat pumps of up to $8,500. The City encourages residents to take advantage of these discounts now. 

    Schedule an appointment with the Boston Energy Saver Help Desk by visiting boston.gov/save or calling 617-635-SAVE (7283) to see if a heat pump is right for your home or business.

    • Have your heating equipment checked annually by a service professional.
    • Clean or replace furnace filters periodically, ideally every 3-6 months depending on filter type and need. 
    • Dust or vacuum radiator surfaces and air vents frequently and keep them unobstructed.
    • Close fireplace dampers when not in use to keep heated or cooled air from escaping the chimney.
    • Check for drafts around windows and doors. Caulk and weather-strip where necessary. 
    • Install wall-outlet and switch-plate gaskets to reduce the flow of cold air. 
    • Purchase window insulator kits, or install storm windows and doors to reduce drafts indoors.
    • Get discounts and no-cost weatherization supplies through the Mass Save Marketplace.
    • Do not line oven racks with foil. It blocks heat flow. 
    • Use a kettle rather than a pot to boil water. If using a pot, keep the lid on. 
    • Allow frozen foods to thaw completely before cooking.
    • Consider switching to an induction stove to reduce energy use and remove toxic pollutants found in natural gas from your kitchen. Mass Save offers a $500 rebate for replacing natural gas or propane stove with an induction stove.
    • Set your hot water heater at 120°F rather than 140°F. 
    • When using your dishwasher, use the air-drying option instead of heat drying. You can also turn off the drying cycle, open the dishwasher, and let the contents air dry.
    • Wash clothes in cold or warm water rather than hot, and rinse in cold water. 
    • Fill your washer and dryer to capacity whenever possible. Wash smaller loads using lower water levels. 
    • Hang your clothes to dry whenever possible. 
    • Avoid frequently adjusting the thermostat; try to keep indoor settings steady. 
    • It is fine to adjust temperatures a few degrees up and down as needed for comfort. However, unlike fossil fuel heating systems, large changes may cost you comfort and money.
    • Cold climate heat pumps are designed to run continuously at a very low speed. Running them consistently actually saves you money compared to starting and stopping their air delivery.
    • Use the “heat” setting on the thermostat or control instead of the “auto” setting. 
    • Keep the doors open to rooms without the ductless unit, allowing the heating or cooling to circulate as much as possible. Turn up the fan speed if areas are not getting enough heating on extreme weather days.
    • Clean ductless heat pump filters regularly, every 2-6 weeks, depending on need.
    • Schedule professional service at the manufacturer’s recommended interval (typically annually); or, of course, if you have any problems.
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