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Contact Boston City Hall

Boston City Hall is open Monday through Friday, 9 a.m. - 5 p.m.,  but many offices close at 4 and 4:30 p.m. You can check our departments page to view information for all City of Boston departments, including their hours of operation.

Boston City Hall is located in the heart of downtown Boston. To contact Boston City Hall, call 311.

The building's third floor entrance is from City Hall Plaza at Government Center. The building's first floor entrance is from Congress Street near Faneuil Hall.

General hours of City Hall

The general hours of operation for City Hall are Monday through Friday, 8:30 a.m. - 5 p.m

City Hall zip codes

The post office recognizes Boston City Hall's primary address as 1 CITY HALL SQUARE. As a secondary address, it recognizes 1 CITY HALL PLAZA.

Each department is given a unique four-digit zip code that you can add to City Hall's five-digit zip code.You can use it on stationery and envelopes to ensure the fastest mail delivery.

Address line 1 Address line 2 City, State

ZIP+4
Address line 1Administration And Finance (CFO)
Address line 21 City Hall Sq, Rm 608
City, State ZIP+4Boston, MA 02201-2016
Address line 1Age Strong Commission
Address line 21 City Hall Sq, Rm 271
City, State ZIP+4Boston, MA 02201-2010
Address line 1Assessing
Address line 21 City Hall Sq, Rm 301
City, State ZIP+4Boston, MA 02201-2011
Address line 1Auditing
Address line 21 City Hall Sq, M 04
City, State ZIP+4Boston, MA 02201-2001
Address line 1BAIS Financials
Address line 21 City Hall Sq, Rm 806
City, State ZIP+4Boston, MA 02201-2032
Address line 1Benefits and Insurance
Address line 21 City Hall Sq, Rm 807
City, State ZIP+4Boston, MA 02201-2033
Address line 1Boston City Hall
Address line 21 City Hall Sq
City, State ZIP+4Boston, MA 02201-1020
Address line 1Budget Department
Address line 21 City Hall Sq, Rm 813
City, State ZIP+4Boston, MA 02201-2037
Address line 1Census
Address line 21 City Hall Sq, Rm 241
City, State ZIP+4Boston, MA 02201-2008
Address line 1Child Care Center
Address line 21 City Hall Sq, Rm 401
City, State ZIP+4Boston, MA 02201-2012
Address line 1City Clerk
Address line 21 City Hall Sq, Rm 601
City, State ZIP+4Boston, MA 02201-2014
Address line 1City Records
Address line 21 City Hall Sq, Rm 206
City, State ZIP+4Boston, MA 02201-2005
Address line 1Civil Rights
Address line 21 City Hall Sq, Rm 966
City, State ZIP+4Boston, MA 02201-2041
Address line 1City Council
Address line 21 City Hall Sq, Suite 550
City, State ZIP+4Boston, MA 02201-2043
Address line 1City Councilors
Address line 21 City Hall Sq, Suite 550
City, State ZIP+4Boston, MA 02201-2043
Address line 1Collector of Taxes

(Tax Collector)
Address line 21 City Hall Sq, M 05
City, State ZIP+4Boston, MA 02201-2002
Address line 1Complaints Department
Address line 21 City Hall Sq, Fl 4
City, State ZIP+4Boston, MA 02201-2044
Address line 1Consumer Affairs
Address line 21 City Hall Sq, Rm 817
City, State ZIP+4Boston, MA 02201-2039
Address line 1Credit Union
Address line 21 City Hall Sq, Rm 242
City, State ZIP+4Boston, MA 02201-2009
Address line 1Cultural Affairs
Address line 21 City Hall Sq, Rm 716
City, State ZIP+4Boston, MA 02201-2025
Address line 1Disabilities Commission
Address line 21 City Hall Sq, Rm 966
City, State ZIP+4Boston, MA 02201-2041
Address line 1Elections
Address line 21 City Hall Sq, Rm 241
City, State ZIP+4Boston, MA 02201-2008
Address line 1Emergency Management
Address line 21 City Hall Sq, Rm 603
City, State ZIP+4Boston, MA 02201-1075
Address line 1Environment Department
Address line 21 City Hall Sq, Rm 709
City, State ZIP+4Boston, MA 02201-2031
Address line 1Fair Housing Commission
Address line 21 City Hall Sq, Rm 966
City, State ZIP+4Boston, MA 02201-2041
Address line 1Human Resources (HR; OHR)
Address line 21 City Hall Sq, Rm 612
City, State ZIP+4Boston, MA 02201-2017
Address line 1Immigrant Advancement
Address line 21 City Hall Sq, Rm 803
City, State ZIP+4Boston, MA 02201-2030
Address line 1Innovation and Technology
Address line 21 City Hall Sq, Rm 703
City, State ZIP+4Boston, MA 02201-2021
Address line 1Intergovernmental Relations
Address line 21 City Hall Sq, Rm 968
City, State ZIP+4Boston, MA 02201-2042
Address line 1Labor Relations
Address line 21 City Hall Sq, Rm 624
City, State ZIP+4Boston, MA 02201-2020
Address line 1Law Department
Address line 21 City Hall Sq, Rm 615
City, State ZIP+4Boston, MA 02201-2019
Address line 1Licensing Board
Address line 21 City Hall Sq, Rm 809
City, State ZIP+4Boston, MA 02201-2035
Address line 1Mayor's Office
Address line 21 City Hall Sq, Suite 500
City, State ZIP+4Boston, MA 02201-2013
Address line 1Minority and Women Businesses
Address line 21 City Hall Sq, Rm 800
City, State ZIP+4Boston, MA 02201-2027
Address line 1Neighborhood Services
Address line 21 City Hall Sq, Rm 708
City, State ZIP+4Boston, MA 02201-2022
Address line 1Parking Clerk
Address line 21 City Hall Sq, Rm 224
City, State ZIP+4Boston, MA 02201-2007
Address line 1Press Office
Address line 21 City Hall Sq, Rm 603
City, State ZIP+4Boston, MA 02201-1065
Address line 1Planning Department
Address line 21 City Hall Sq, Fl 9
City, State ZIP+4Boston, MA 02201-2040
Address line 1Procurement (Purchasing)
Address line 21 City Hall Sq, Rm 808
City, State ZIP+4Boston, MA 02201-2034
Address line 1Property Management
Address line 21 City Hall Sq, Rm 811
City, State ZIP+4Boston, MA 02201-2036
Address line 1Public Works
Address line 21 City Hall Sq, Rm 714
City, State ZIP+4Boston, MA 02201-2024
Address line 1Registry of Births, Deaths, and Marriages
Address line 21 City Hall Sq, Rm 213
City, State ZIP+4Boston, MA 02201-2006
Address line 1Retirement Board
Address line 21 City Hall Sq, Rm 816
City, State ZIP+4Boston, MA 02201-2038
Address line 1Special Events
Address line 21 City Hall Sq, Rm 802
City, State ZIP+4Boston, MA 02201-2029
Address line 1Taxpayer Referral Assistance Center (TRAC)
Address line 21 City Hall Sq, M 14
City, State ZIP+4Boston, MA 02201-2003
Address line 1Transportation Department
Address line 21 City Hall Sq, Rm 721
City, State ZIP+4Boston, MA 02201-2026
Address line 1Treasury Division
Address line 21 City Hall Sq, M 33
City, State ZIP+4Boston, MA 02201-2004
Address line 1Trust Office
Address line 21 City Hall Sq, Rm 803
City, State ZIP+4Boston, MA 02201-2030
Address line 1Voter Registration
Address line 21 City Hall Sq, Rm 241
City, State ZIP+4Boston, MA 02201-2008
Address line 1Youth Council
Address line 21 City Hall Sq, Rm 603
City, State ZIP+4Boston, MA 02201-1070
Address line 1Women's Commission
Address line 21 City Hall Sq, Rm 716
City, State ZIP+4Boston, MA 02201-2025
Address line 1Workers Compensation
Address line 21 City Hall Sq, Rm 613
City, State ZIP+4Boston, MA 02201-2018

Map of City Hall location

Getting to City Hall

Getting to City Hall

To get to City Hall by subway or bus, you can take public transportation through the MBTA.

  • Green Line to Government Center
  • Blue Line to Government Center
  • Orange Line to State Street or Haymarket
  • Red Line to Park Street station and transfer to the Green towards Lechmere or Government Center, or walk from Downtown Crossing, or
  • the 92 and 93 buses, which stop outside City Hall on Congress Street.
Driving From the North

Use I-93 South and take Exit 24-A for Government Center. Stay in right lane on ramp. At top of the off ramp, proceed across Surface Road onto Clinton Street. At end of Clinton Street, proceed left onto North Street. City Hall is directly ahead across the intersection of North Street and Congress Street.

Driving From the South

Use I-93 North and take Exit 23 for Government Center. Stay in left lane on ramp. At top of ramp, left lane becomes two lanes wide. Stay in lane marked for Government Center. This lane crosses Surface Road onto North Street. Follow North Street to intersection with Congress Street. City Hall is directly ahead across the intersection of North Street and Congress Street.

Driving from the West on Storrow Drive

Storrow Drive Traffic should access I-93 South. Use I-93 South and take Exit 24-A for Government Center. Stay in right lane on ramp. At top of the off ramp, proceed across Surface Road onto Clinton Street. At end of Clinton Street, proceed left onto North Street. City Hall is directly ahead across the intersection of North Street and Congress Street.

Driving from the East or West on the Mass. Pike

Massachusetts Turnpike (I-90) Traffic should access I-93 North. Use I-93 North and take Exit 23 for Government Center. Stay in left lane on ramp. At top of ramp, left lane becomes two lanes wide. Stay in lane marked for Government Center. This lane crosses Surface Road onto North Street. Follow North Street to intersection with Congress Street. City Hall is directly ahead across the intersection of North Street and Congress Street.

Driving from the East via the Sumner Tunnel

Traffic using the Sumner Tunnel should stay in the left lane marked for Government Center. Left lane exit ramp splits in two. Keep to left at this split for Government Center. From the top of the ramp, turn left onto New Chardon Street and proceed to Congress Street. Take a left onto Congress Street (passing under the Government Center Garage) and proceed to the intersection with North Street. Boston City Hall is directly on the right.

Car

Street parking downtown is extremely limited, though a few parking meters are nearby on Union Street and on Cambridge Street. There is no public parking in City Hall itself, but there are several commercial parking garages within walking distance.

For short-term parking for City Hall visitors, one low-cost option is the Parcel 7 Garage (entrance on New Sudbury Street). With validation from a local merchant, max 3 hours of parking costs $3. Please note: The City of Boston does NOT validate parking.

Bicycle

Bike racks are located at both the 3rd and 1st floor entrances.

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