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Contact Boston City Hall

Boston City Hall is open Monday through Friday, 9 a.m. - 5 p.m.,  but many offices close at 4 and 4:30 p.m. You can check our departments page to view information for all City of Boston departments, including their hours of operation.

Boston City Hall is located in the heart of downtown Boston. To contact Boston City Hall, call 311.

The building's third floor entrance is from City Hall Plaza at Government Center. The building's first floor entrance is from Congress Street near Faneuil Hall.

General hours of City Hall

The general hours of operation for City Hall are Monday through Friday, 8:30 a.m. - 5 p.m

City Hall zip codes

The post office recognizes Boston City Hall's primary address as 1 CITY HALL SQUARE. As a secondary address, it recognizes 1 CITY HALL PLAZA.

Each department is given a unique four-digit zip code that you can add to City Hall's five-digit zip code.You can use it on stationery and envelopes to ensure the fastest mail delivery.

Address line 1 Address line 2 City, State
ZIP+4
Administration And Finance (CFO) 1 City Hall Sq, Rm 608 Boston, MA 02201-2016
Age Strong Commission 1 City Hall Sq, Rm 271 Boston, MA 02201-2010
Assessing 1 City Hall Sq, Rm 301 Boston, MA 02201-2011
Auditing 1 City Hall Sq, M 04 Boston, MA 02201-2001
BAIS Financials 1 City Hall Sq, Rm 806 Boston, MA 02201-2032
Benefits and Insurance 1 City Hall Sq, Rm 807 Boston, MA 02201-2033
Boston City Hall 1 City Hall Sq Boston, MA 02201-1020
Budget Department 1 City Hall Sq, Rm 813 Boston, MA 02201-2037
Census 1 City Hall Sq, Rm 241 Boston, MA 02201-2008
Child Care Center 1 City Hall Sq, Rm 401 Boston, MA 02201-2012
City Clerk 1 City Hall Sq, Rm 601 Boston, MA 02201-2014
City Records 1 City Hall Sq, Rm 206 Boston, MA 02201-2005
Civil Rights 1 City Hall Sq, Rm 966 Boston, MA 02201-2041
City Council 1 City Hall Sq, Suite 550 Boston, MA 02201-2043
City Councilors 1 City Hall Sq, Suite 550 Boston, MA 02201-2043
Collector of Taxes
(Tax Collector)
1 City Hall Sq, M 05 Boston, MA 02201-2002
Complaints Department 1 City Hall Sq, Fl 4 Boston, MA 02201-2044
Consumer Affairs 1 City Hall Sq, Rm 817 Boston, MA 02201-2039
Credit Union 1 City Hall Sq, Rm 242 Boston, MA 02201-2009
Cultural Affairs 1 City Hall Sq, Rm 716 Boston, MA 02201-2025
Disabilities Commission 1 City Hall Sq, Rm 966 Boston, MA 02201-2041
Elections 1 City Hall Sq, Rm 241 Boston, MA 02201-2008
Emergency Management 1 City Hall Sq, Rm 603 Boston, MA 02201-1075
Environment Department 1 City Hall Sq, Rm 709 Boston, MA 02201-2031
Fair Housing Commission 1 City Hall Sq, Rm 966 Boston, MA 02201-2041
Human Resources (HR; OHR) 1 City Hall Sq, Rm 612 Boston, MA 02201-2017
Immigrant Advancement 1 City Hall Sq, Rm 803 Boston, MA 02201-2030
Innovation and Technology 1 City Hall Sq, Rm 703 Boston, MA 02201-2021
Intergovernmental Relations 1 City Hall Sq, Rm 968 Boston, MA 02201-2042
Labor Relations 1 City Hall Sq, Rm 624 Boston, MA 02201-2020
Law Department 1 City Hall Sq, Rm 615 Boston, MA 02201-2019
Licensing Board 1 City Hall Sq, Rm 809 Boston, MA 02201-2035
Mayor's Office 1 City Hall Sq, Suite 500 Boston, MA 02201-2013
Minority and Women Businesses 1 City Hall Sq, Rm 800 Boston, MA 02201-2027
Neighborhood Services 1 City Hall Sq, Rm 708 Boston, MA 02201-2022
Parking Clerk 1 City Hall Sq, Rm 224 Boston, MA 02201-2007
Press Office 1 City Hall Sq, Rm 603 Boston, MA 02201-1065
Planning & Development Agency 1 City Hall Sq, Fl 9 Boston, MA 02201-2040
Planning & Development Agency (Director's Office) 1 City Hall Sq, Fl 9 Boston, MA 02201-1275
Planning & Development Agency (Economic Development) 1 City Hall Sq, Fl 9 Boston, MA 02201-1285
Planning & Development Agency
(Legal)
1 City Hall Sq, Fl 9 Boston, MA 02201-1280
Planning & Development Agency
(Planning and Zoning)
1 City Hall Sq, Fl 9 Boston, MA 02201-1265
Planning & Development Agency
(Research)
1 City Hall Sq, Fl 9 Boston, MA 02201-1270
Procurement (Purchasing) 1 City Hall Sq, Rm 808 Boston, MA 02201-2034
Property Management 1 City Hall Sq, Rm 811 Boston, MA 02201-2036
Public Works 1 City Hall Sq, Rm 714 Boston, MA 02201-2024
Registry of Births, Deaths, and Marriages 1 City Hall Sq, Rm 213 Boston, MA 02201-2006
Retirement Board 1 City Hall Sq, Rm 816 Boston, MA 02201-2038
Special Events 1 City Hall Sq, Rm 802 Boston, MA 02201-2029
Taxpayer Referral Assistance Center (TRAC) 1 City Hall Sq, M 14 Boston, MA 02201-2003
Transportation Department 1 City Hall Sq, Rm 721 Boston, MA 02201-2026
Treasury Division 1 City Hall Sq, M 33 Boston, MA 02201-2004
Trust Office 1 City Hall Sq, Rm 803 Boston, MA 02201-2030
Voter Registration 1 City Hall Sq, Rm 241 Boston, MA 02201-2008
Youth Council 1 City Hall Sq, Rm 603 Boston, MA 02201-1070
Women's Commission 1 City Hall Sq, Rm 716 Boston, MA 02201-2025
Workers Compensation 1 City Hall Sq, Rm 613 Boston, MA 02201-2018

Map of City Hall location

Getting to City Hall

Getting to City Hall

To get to City Hall by subway or bus, you can take public transportation through the MBTA.

  • Green Line to Government Center
  • Blue Line to Government Center
  • Orange Line to State Street or Haymarket
  • Red Line to Park Street station and transfer to the Green towards Lechmere or Government Center, or walk from Downtown Crossing, or
  • the 92 and 93 buses, which stop outside City Hall on Congress Street.
Driving From the North

Use I-93 South and take Exit 24-A for Government Center. Stay in right lane on ramp. At top of the off ramp, proceed across Surface Road onto Clinton Street. At end of Clinton Street, proceed left onto North Street. City Hall is directly ahead across the intersection of North Street and Congress Street.

Driving From the South

Use I-93 North and take Exit 23 for Government Center. Stay in left lane on ramp. At top of ramp, left lane becomes two lanes wide. Stay in lane marked for Government Center. This lane crosses Surface Road onto North Street. Follow North Street to intersection with Congress Street. City Hall is directly ahead across the intersection of North Street and Congress Street.

Driving from the West on Storrow Drive

Storrow Drive Traffic should access I-93 South. Use I-93 South and take Exit 24-A for Government Center. Stay in right lane on ramp. At top of the off ramp, proceed across Surface Road onto Clinton Street. At end of Clinton Street, proceed left onto North Street. City Hall is directly ahead across the intersection of North Street and Congress Street.

Driving from the East or West on the Mass. Pike

Massachusetts Turnpike (I-90) Traffic should access I-93 North. Use I-93 North and take Exit 23 for Government Center. Stay in left lane on ramp. At top of ramp, left lane becomes two lanes wide. Stay in lane marked for Government Center. This lane crosses Surface Road onto North Street. Follow North Street to intersection with Congress Street. City Hall is directly ahead across the intersection of North Street and Congress Street.

Driving from the East via the Sumner Tunnel

Traffic using the Sumner Tunnel should stay in the left lane marked for Government Center. Left lane exit ramp splits in two. Keep to left at this split for Government Center. From the top of the ramp, turn left onto New Chardon Street and proceed to Congress Street. Take a left onto Congress Street (passing under the Government Center Garage) and proceed to the intersection with North Street. Boston City Hall is directly on the right.

Car

Street parking downtown is extremely limited, though a few parking meters are nearby on Union Street and on Cambridge Street. There is no public parking in City Hall itself, but there are several commercial parking garages within walking distance.

For short-term parking for City Hall visitors, one low-cost option is the Parcel 7 Garage (entrance on New Sudbury Street). With validation from a local merchant, max 3 hours of parking costs $3. Please note: The City of Boston does NOT validate parking.

Bicycle

Bike racks are located at both the 3rd and 1st floor entrances.

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